Terms of Service — HealthSuitePro

1. SERVICE. HealthSuitePro is a practice-management and clinical-documentation platform provided to healthcare organizations ("Customer") and their authorized workforce ("Users"). Each Customer operates on its own subdomain and is responsible for its Users.

2. ACCOUNTS. Users register only under their organization's portal and require administrator approval. Users must provide accurate information and safeguard credentials. Customer is responsible for promptly deactivating departed workforce.

3. PHI AND THE BAA. Use of the platform with Protected Health Information requires an executed Business Associate Agreement between Customer and SoftIngenious LLC. The BAA is presented for electronic execution to the Customer administrator and governs all PHI processing. No PHI may be entered before execution.

4. AI-ASSISTED DOCUMENTATION — CLINICAL RESPONSIBILITY. AI features (note drafting, coding suggestions, scribing, translation, summaries) produce DRAFTS ONLY. They are not medical advice, diagnosis, or a substitute for professional judgment. A licensed clinician must review, correct, and electronically sign all documentation before it becomes part of the medical record. Customer bears sole responsibility for clinical decisions and the content of signed records. SoftIngenious LLC is not a healthcare provider.

5. ELECTRONIC SIGNATURES. Signatures captured by the platform (autopen, consents, BAA) are executed under the ESIGN Act and UETA with signer identity, timestamp, IP, and integrity hashing. Users consent to transact electronically.

6. ACCEPTABLE USE. No unlawful use; no attempts to access other tenants' data; no upload of malicious code; no use of the AI features to generate content prohibited by law; no sharing of another individual's PHI without authority.

7. AVAILABILITY AND DATA. Reasonable efforts are made to maintain availability; scheduled maintenance may occur. Customer may export its data at any time (patient export, reporting) and receives a full export on termination per the BAA.

8. FEES. Module licensing and seats are billed per the order form. Non-payment may suspend the Customer portal after notice.

9. DISCLAIMER; LIMITATION OF LIABILITY. THE SERVICE IS PROVIDED "AS IS" TO THE MAXIMUM EXTENT PERMITTED BY LAW. SOFTINGENIOUS LLC DISCLAIMS ALL IMPLIED WARRANTIES AND IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. AGGREGATE LIABILITY IS LIMITED TO FEES PAID IN THE PRIOR TWELVE (12) MONTHS. NOTHING LIMITS LIABILITY FOR WILLFUL MISCONDUCT OR WHERE PROHIBITED BY LAW.

10. INDEMNITY. Customer indemnifies SoftIngenious LLC against claims arising from Customer's clinical services, its Users' acts, or Customer's violation of law; SoftIngenious LLC indemnifies Customer against claims that the platform itself infringes third-party IP.

11. GOVERNING LAW. Commonwealth of Virginia, USA; exclusive venue in its state and federal courts. UN CISG excluded.

12. CHANGES. Material changes are notified in-app 30 days ahead; continued use constitutes acceptance.